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Technical Services Leader

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Technical Support Leader

Location: Wakefield
Salary: £30,000 per annum
Hours: Monday to Friday
Sector: Facilities Management/Healthcare Estates

We are recruiting for a Technical Administration Manager to join an established facilities management company supporting a busy healthcare estate in Wakefield.

This is a varied role responsible for coordinating planned and reactive maintenance, managing the site's CAFM system and supporting the engineering team to deliver a compliant and efficient estates service.

Key Responsibilities

• Manage and maintain the technical administration filing structure.
• Take ownership of the site's CAFM system, ensuring planned and reactive maintenance tasks are accurately recorded, scheduled and updated.
• Ensure reactive maintenance is completed in line with agreed service-level agreements.
• Coordinate planned preventative maintenance and allocate work to the appropriate engineers and operatives.
• Maintain accurate asset, compliance, maintenance and contractor records.
• Produce regular reports covering service delivery, performance, outstanding works and KPIs.
• Support the engineering team with maintenance planning and the resolution of operational issues.
• Coordinate staff rotas, timesheets, attendance, inductions, security passes and development plans.
• Manage and monitor subcontractors working across the estate.
• Assist with permits to work, site access, keys, passes and safe systems of work.
• Ensure third-party contractors follow all relevant site procedures.
• Monitor compliance with health, safety and environmental regulations.
• Support inspections, risk assessments and health and safety training.
• Work closely with internal teams and the customer to resolve queries quickly and effectively.
• Provide coaching and training support to colleagues where required.
• Ensure all quality systems, contractual procedures and reporting requirements are followed.
• Provide occasional out-of-hours cover for sickness when required.

About You

To be successful in this position, you should have:

• Previous experience using a CAFM system
• Experience coordinating planned and reactive maintenance.
• Strong knowledge of PPM scheduling and maintenance service-level agreements.
• Experience working within a healthcare, hospital or similarly regulated environment.
• Previous experience managing contractors and subcontractors.
• A general understanding of mechanical and electrical building services.
• Experience planning technical works and coordinating multiple engineers or operatives.
• Good working knowledge of health and safety legislation.
• Strong attention to detail and the ability to prioritise competing workloads.
• Confidence working with large amounts of data and producing accurate reports.
• Good IT skills, including Microsoft Office.
• Strong written and verbal communication skills.
• A customer-focused approach and the ability to build effective working relationships.
• Good problem-solving and negotiation skills.

The Opportunity

This is an important position within the estates team, helping to ensure that planned and reactive maintenance is delivered safely, compliantly and within the required timescales.

It would suit an experienced Technical Administrator, CAFM Coordinator, Maintenance Planner, Helpdesk Team Leader or Estates Coordinator who is comfortable working within a fast-paced and highly regulated environment.

Interested?
Apply today or contact Jess on 01618869670 at Daniel Owen for a conversation about the role.

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